Privacy Policy
PRIVACY POLICY / COKIES
PolyTravel respect your privacy and we know how important this is to you and we do all our best to secure your privacy while using our website or services.
Table of Contents
Privacy Policy
At PolyTravis, we are committed to protecting the privacy and security of our clients’ personal information. This privacy policy explains how we collect, use, and disclosure information that we receive when concerning your access and use of our services (the Services), whether through our website at www.polytravel.com.ng or other websites, we may own or control (the Website), or through contacting us by telephone or other form of communication. This Privacy Policy applies only to PolyTravis services Limited and not third-party websites, services, or applications, even if they are accessible through our Services or the website. We aim to protect our customers’ privacy and the confidentiality of the information they provide. You should read this privacy statement carefully before continuing to use this website. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject, shall always be in line with the General Data Protection Regulation (GDPR) and the country-specific data protection regulations applicable to us. Using this data protection declaration, our enterprise would like, to inform the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, data subjects are informed, using, this data protection declaration, of the rights to which they are entitled.
Data we collect
Personal data means any information about a customer from which that person can be identified. It does not include data where the identity has been removed, i.e., anonymous data.
Our Company collects, stores, and uses data to provide services to you as follows:
- Identity Data includes (for each traveler) first name, maiden name, last name, username or similar identifier, marital status, title and gender, age(s) or date(s) of birth, passport number, nationality, and country and state of residency.
- Contact Data includes billing address, delivery address, email address, and telephone numbers.
- Financial Data includes bank account and payment card details.
- Transportation Data includes details relating to or necessary for providing products and services you desire or have purchased from us, such as travel dates, destination, trip type (e.g., pleasure, adventure, business), and booking and tour operators.
- Technical Data includes the Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices, you use to access our Site.
- Profile Data includes purchases or orders made by you, as well as your interests, preferences, feedback, and survey responses.
- Usage Data includes information about how you use our Site and Services.
- Marketing and Communications Data includes your preferences for receiving marketing from us and our third parties and your communication preferences. It also includes noting conversations we have had with you in person and communications you sent us. This helps us manage our relationship with you and ensures you only receive relevant and timely communications from us.
We also collect, use, and share Aggregated Data, such as statistical or demographic data, for any purpose. Aggregated Data may be derived from your data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, suppose we combine or connect Aggregated Data with your data so that it can directly or indirectly identify you. In that case, we treat the combined data as personal data that will be used per this privacy policy.
Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that information when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
How We Collect Data
Through The Information You Give Us
You directly provide Our Company with most of the data we collect. We collect data and process data when you:
- When you Register online
- When you contact us to ask a question or request for, any of our services.
- When you provide information or documents required to process your visa on our website or direct contact.
- When you voluntarily complete a customer survey or provide feedback on any of, our message boards or via email.
Automated Technologies Or Interactions
As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.
Information From Third Parties
We may receive information about you from third parties as set out below:
- Analytics providers such as Google
- Advertising networks such as Facebook
- Search information advertising providers such as Google AdWords
Storing your data
We implement a variety of security measures to maintain the safety of personal data when a user enters, submits, or accesses their data when we retain that information, and when we transmit that information to third parties as permitted under this privacy policy.
If you use your credit or debit card to purchase a policy through us, the payment information is transmitted directly to the insurance company providing the policy. We do not receive that information. The insurance companies we work with process payment information securely and by the Payment Card Industry Data Security Standard (PCI-DSS). You can find more information about this standard here
We offer the use of a secure server for PolyTravis. All personally identifiable information you supply us via polytravel.com.ng is transmitted via a Secure Socket Layer (SSL) or similarly secure technology. We allow personally identifiable information to be accessed only by persons with specified rights.
Due to the open nature of communication through the Internet, we cannot guarantee that communications between you and PolyTravel, or between PolyTravel and the government to which you ask us to submit your information, will be free from unauthorized access by third parties, nor that third parties will not be able to circumvent the safeguards we have put in place. We cannot guarantee the security of any information disclosed or transmitted online.
Information Discloser
Except as described in this privacy statement we will not disclose your personal information to a third party without your consent and as permitted under applicable laws. We do not sell (or exchange) your personal information for monetary compensation.
We may also use or share your information with third-party vendors (including Google) and service providers under contract with us who help with our business operations. These companies are authorized to use your information only as necessary to provide these services to us. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential. These services may include:
- Travel insurance, car rental, hotel booking, tour booking, flight booking, and travel sim.
- Providing customer service
- Sending marketing communications (subject only to your express consent)
In certain situations, PolyTravel may be required to disclose data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose your information as required by law when we believe in good faith that disclosure is necessary to protect the rights or property of PolyTravel, clients, or our customers, including enforcing the terms governing your use of the services, protecting your safety or the safety of others, investigating fraud, or responding to a government request.
In addition to any sharing described in the privacy statement for the service you use, PolyTravel may share or disclose information with other PolyTravel-controlled subsidiaries and affiliates. For you to opt out of this type of sharing, email polytraviss@gmail.com.
Retention data
We will keep your data on our records for as long as we have an ongoing legitimate business need to do so or until you delete or modify your information. This includes providing you with a service you have requested from us or complying with applicable legal, tax, or accounting requirements. It also includes keeping your data for so long as there is any possibility that you or we may wish to bring a legal claim concerning our services or where we are required to keep your data for legal and regulatory reasons. Contact us using the contact details provided under the “Contact Us” section should you require further information on our record retention procedures.
Data Protection Rights
Before we process any request, we may request data to verify your identity where allowed by law and to verify any new or corrected information you may provide. You will not usually have to pay a fee to access your data or exercise other rights. However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
Use our Contact Us form to exercise your rights regarding your data or to ask us about our collection and processing of your data.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. You can set your browser not to accept cookies; however, in a few cases, some of our website features may not function.
Please note that if you clear your cookies or use a different browser or device, you will be asked again to consent to use cookies or interest-based advertising, which may require you to reset your choices.
Other Tracking Technologies
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Presently, the only third-party analytics service provider we use is Google Analytics. While Google Analytics may collect personal data to derive the information that it shows to us, we cannot view Google Analytics information identifiable to you.
other websites
Our website may include links and connections to third-party websites, products, and services and so-called community plug-ins of third parties such as Facebook, Instagram, LinkedIn, YouTube, and Twitter. Third-party plug-ins integrated into the PolyTravel website are loaded from third-party servers, and thus the third party may install their cookies on the user’s device. Your interactions with those third parties and applications offered on our website are subject to such third parties’ privacy policies or notices. We recommend that you familiarize yourself with those third-party privacy policies or notices.
Contact us
If you have any questions about our company Poly Travel Service Limited, our privacy policy, or the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us
This Privacy Policy and Cookie was Updated on the 24th of July 2024.
